FAQ
Shipping & Delivery What shipping options are available? We offer flexible US shipping to fit your timeline and budget:
- Express Shipping: 3-6 business days – $20
- Free Standard Shipping: 7-14 business days – FREE (automatic on all orders)
- Standard Shipping: 7-14 business days – $10 (alternative tracked option)
Free shipping applies at checkout—no minimum purchase needed. Delivery estimates may vary due to location, carrier volume, holidays, or weather.
How long does it take to receive my order? Orders typically process and ship within 1-2 business days. After shipping:
- Express: Arrives in 3-6 business days
- Standard/Free: Arrives in 7-14 business days
We ship to all 50 states from our US-based warehouse.
Do you ship to PO Boxes, APO/FPO, Alaska, or Hawaii? Yes, we ship to PO Boxes, military addresses (APO/FPO), Alaska, and Hawaii. Remote areas may experience slightly longer delivery times.
What if my order is delayed, damaged, or lost? Contact us within 30 days of the estimated delivery with your order number (and photos if applicable). We'll track the package or arrange a quick resolution, such as a replacement or refund.
Products & Care What materials are your fashion scarves made from? Our collection includes premium, skin-friendly fabrics like pure silk, silk blends, viscose, modal, cashmere blends, lightweight wool, and more. Each product page lists exact materials, dimensions, and care instructions.
How should I care for my scarf? Most silk and lightweight scarves are best dry-cleaned or hand-washed gently in cold water with mild detergent, then air-dried flat. Avoid machine washing unless specified. For pashminas or wool blends, follow the tag—many are dry-clean only to preserve softness and shape.
Are your scarves suitable for all seasons? Yes! We offer lightweight options for spring/summer (silk, chiffon), cozy pashminas and infinity scarves for fall/winter, and versatile pieces that work year-round.
Returns & Refunds What is your return policy? We offer a 30-day return window for unused, unopened scarves in original condition and packaging. Customer is responsible for return shipping unless the item is defective, damaged during shipping, or incorrect.
How do I initiate a return or exchange? Email support@ibschicagoland.com with your order number, reason, and photos. We'll provide instructions and a return label if eligible.
Orders & Payment What payment methods do you accept? We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and more through secure Shopify checkout.
Is my payment information secure? Yes—Shopify uses industry-leading SSL encryption for safe transactions. We never store your full card details.
Other Questions Do you offer international shipping? Currently, we ship only within the United States. Check back for future international options!
How can I contact customer support? Reach us at support@ibschicagoland.com or via the contact form on our site. We respond within 24 hours on business days.